Refund and Returns Policy

Overview

Our refund and returns policy lasts 5 days from the date your order is delivered. If more than 5 days have passed since delivery, we are unable to offer a refund.

To be eligible for a return, your item must be completely unused, untouched, and still sealed in its original packaging. Because we sell hair, skin, and personal care products, we cannot accept any item whose seal has been broken, for the health and safety of all of our customers.

Non-returnable items

Any product that has been opened, unsealed, or used
Gift cards
Sale or discounted items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

How to Request a Return

Email us at Products@lexsignatureline.com within 5 days of delivery with your order number and the item you would like to return. We will confirm your return and provide the return address.

Return Shipping

Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will email you to confirm that we have received it and let you know whether your refund has been approved. Approved refunds are processed within 5 business days and credited automatically to your original method of payment. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.

Late or missing refunds

If you have not received your refund yet, please check your bank account again, then contact your credit card company and your bank, as processing times vary. If you have done all of this and still have not received your refund, contact us at Products@lexsignatureline.com.

Exchanges

We do not offer exchanges. If your order arrives damaged or defective, please email Products@lexsignatureline.com within 5 days of delivery with photos and we will make it right.